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BBB's Tips on Choosing a Florist this Valentine's Day

Bouquet of roses
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Sandra Wei

Beware of scams when surprising loved ones this Valentine's Day.

Beware of scams when surprising loved ones this Valentine's Day.

In 2024, Better Business Bureau received thousands of complaints about online flower orders failing to arrive or arriving in bad condition.

Sydney Waters, BBB's regional director, says you can find reviews and verify the trustworthiness of florists near you on the BBB website.

"There are a lot of complaints and other ways that something like ordering flowers for Valentine's Day can upset you and even compromise your identity if you put your credit card information on a faulty website."

Legitimate online florists should offer a freshness guarantee or a replacement policy if the flowers arrive wilted or damaged.

Deals that seem too good to be true should raise red flags. Always review the terms and conditions of promotions to ensure you're getting a good deal. Understand refund policies and the delivery plan.

Verify that the delivery date is specified and sign up for text or email notifications. Avoid unfamiliar, suspicious links and look for fake websites.

Ava Steffens is a student news contributor for WSIU Public Broadcasting located at Southern Illinois University, Carbondale. Contact WSIU Radio at 618-453-6101 or email wsiunews@wsiu.org
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