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SIU’s Office of Innovation and Economic Development offers customer service training June 17

An employee of 40 degrees below zero desserts serves State Representative Paul Jacobs

The Office of Innovation and Economic Development (OIED) at Southern Illinois University Carbondale is hosting a free workshop, "The Art of Giving Great Service."

While attendance is free, registration is required due to limited seating. The workshop covers topics such as building a common understanding, Zingerman's recipes for excellent customer service, and handling complaints through role-play.

Participants will learn to implement Zingerman's model, improve customer service, and access a supportive peer network.

The 4-hour ZingTrain workshop will be at the Kokopelli Event Center in Marion from 8:30 a.m. to 12:30 p.m. and at the 17th Street Warehouse in Murphysboro from 4 to 8 p.m., with registration starting 30 minutes prior. The workshop takes place on June 17.

For registration information, click here.

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