A new effort is designed to reduce wait times at Illinois Department of Motor Vehicle Offices. More information is available in this news release from the office of the Illinois Secretary of State:
In an effort to improve customer service and eliminate the unpredictability of wait times at Illinois DMVs, Secretary of State Alexi Giannoulias will begin implementing a Skip-the-Line program starting September 1.
The Skip-the-Line program includes:
Simplified Online Services — Customers are encouraged to take advantage of the many services offered online at ilsos.gov, including renewing their driver’s license or ID card and license plate sticker online.
Appointment Scheduling — Customers will be required to make appointments for in-person visits at 44 of the busiest DMVs including all Chicago and suburban locations and some central and downstate DMVs for those seeking REAL ID, driver’s license and ID card services, and in-car driving tests.
Those seeking vehicle-related services, such as title and registration or renewing their license plate sticker, do not need to make an appointment and can just walk in.
Upon arrival, customers will check in with DMV staff and “Skip the Line,” eliminating lines and unpredictable wait times. Illinoisans may visit ilsos.gov or call (844) 817-4649 to schedule an appointment.
New Extended Hours of Operation — All DMVs statewide will extend hours of operation, with 16 facilities open six days a week – Monday through Saturday.
- All DMVs will change their days and hours of operation from Tues-Sat to Mon-Fri, 8 a.m.-5:30 p.m.
- 16 DMVs will also be open on Saturday, 8 a.m.-12:30 p.m., as noted below.
“Customers will save time by skipping the line,” said Giannoulias. “Our goal is to eliminate the Time Tax that has plagued Illinoisans for years, forcing them to stand in long lines wasting time – just to conduct basic services. Extending hours at all DMVs and requiring appointments at our 44 highest-volume facilities is the most efficient way to get the services you need quickly and without the headache of unpredictable wait times.”
The appointment-only facilities include 24 Chicago and suburban DMVs and 20 DMVs in central and downstate Illinois that are within 10 miles from a population center of at least 25,000 residents. The list of these facilities is below, along with their days of operation.
View instruction video on how to schedule an appointment.
Chicago:
Chicago North 5401 N. Elston Ave. Mon-Sat
Chicago South 9901 S. Dr. Martin Luther King Jr. Drive Mon-Sat
Chicago West 5301 W. Lexington St. Mon-Fri
Diversey Express 4642 W. Diversey Ave. Mon-Fri
Suburbs:
Aurora 339 E. Indian Trail Mon-Fri
Bridgeview 7358 W. 87th St. Mon-Fri
Chicago Heights 570 W. 209th St. Mon-Fri
Deerfield 405 Lake Cook Road Mon-Sat
Des Plaines 1470 Lee St. Mon-Fri
Elgin 595 S. State Mon-Fri
Joliet 201 S. Joyce Road Mon-Fri
Lake Zurich 951 S. Rand Road Mon-Fri
Lockport 1029 - 31 East 9th St. Mon-Fri
Lombard 837 S. Westmore B27 Mon-Sat
Melrose Park 1903 N. Mannheim Road Mon-Fri
Midlothian 14434 S. Pulaski Mon-Sat
Naperville 931 W. 75th St., Ste. 161 Mon-Sat
Orland Township 14807 S. Ravinia Ave. Mon-Fri (4:30p close)
Plano 236 Mitchell Drive Mon-Fri
Schaumburg 1227 E. Golf Road Mon-Sat
St. Charles 3851 E. Main St. Mon-Fri
Waukegan 617 S. Green Bay Road Mon-Fri
*West Chicago (CDL only) 721 Kress Road Mon-Sat
Woodstock 428 S. Eastwood Drive Mon-Fri
Central/Downstate:
Belleville 400 W. Main St. Mon-Fri
Belvidere 425 W. Southtowne Drive Mon-Fri
Bethalto 20 Terminal Drive, Ste. 103, East Alton Mon-Fri
Bloomington 1510 W. Market St. Mon-Sat
*Bradley 111 Village Square Shopping Plaza Mon-Fri
Champaign 2012 Round Barn Road Mon-Sat
Decatur 3149 N. Woodford St. Mon-Fri
DeKalb 1360 Oakwood St. Mon-Fri
Edwardsville 1502A Troy Road Mon-Fri
Galesburg 1066 E. Losey St. Mon-Fri
Granite City 1810 Edison Ave. Mon-Sat
*Marion 1905 Rendleman St. Mon-Sat
*Moline/Silvis 2001 Fifth St., Ste. 10 Mon-Sat
Morris 425 E. Route 6 Mon-Fri
Pekin 200 S. Second St. Mon-Fri
*Peoria 3311 N. Sterling Ave. Mon-Sat
*Quincy 2512 Locust St. Mon-Fri
Rockford Central 3720 E. State St. Mon-Sat
*Springfield Wabash 1650 Wabash Ave. Mon-Sat
Tilton #5 Southgate Drive Mon-Fri
*CDL services will also be available.
